• FAQ

  • Frequently Asked Questions

    How much does therapy cost?

    The fee is $220.00 per hour (50 minute session plus 10 minutes for note-taking). Our rate is based on guidelines set by the Ontario Psychological Association (OPA).  Most extended health insurance plans will cover part or all of your cost to see a psychologist. The amount of coverage varies so check your insurance plan for your level of coverage.


    Does My Insurance Cover My Therapy Sessions?

    Most extended health insurance plans will cover part or all of your costs to see a psychologist The amount of varies so check your insurance plan for your level of coverage. Most insurance plans do not require a physician referral.  However, you should check your plan information to see if a referral letter is required. Also please note, the Ontario Health Insurance Plan (OHIP) does not cover services rendered by a licensed clinical or health psychologist.

    You can claim the fees you pay to a registered psychologist as a medical expense deduction on your income tax return.


    Do I require a referral from my doctor?

    You do not need a referral to book an appointment and most insurance plans do not require a physician referral for coverage. Check your insurance plan information to be sure.


    How do I pay for my sessions?

    Payment is due after each session. Payment may be made by Debit Card, Visa, Master Card, cheque or cash. Payment receipts can be submitted for reimbursement from extended health benefits insurers or can be used as medical expenses for income tax purposes. For Skype sessions we ask that prior to your initial session you contact our office to provide your credit card information for session payment purposes only


    Will I get a receipt for insurance claims?

    We issue receipts signed by a registered psychologist for reimbursement from your insurance company or to be kept for income tax purposes.


    What happens if I cancel or miss an appointment?

    We work diligently to meet the needs of our clients in scheduling sessions that are most convenient for them. In return, we ask our clients to provide at least 48 hours notice if they have to cancel or reschedule their appointment times. We charge for missed appointments or appointments cancelled with less than 48 hours notice.


    How long does a therapy session last?

    Most therapy sessions last slightly less than an hour. The remainder of the hour is used for record keeping. First therapy sessions may last longer than an hour especially if there has been no initial consultation. In consultation or upon request, sessions (and session fees) can be structured to be shorter or longer than an hour.


    Where do the sessions happen?

    Therapy sessions take place at Change Clinic in downtown Toronto. Our office is located at 180 Bloor Street West, Suite 1204 Toronto, Ontario, M5S 2V6.  Contact Us for more information.


    Can I get therapy over the phone or from home?

    Yes. At Change Clinic we understand that many people find it difficult to visit us on a regular basis at our downtown Toronto offices. In addition to face-to-face sessions, we also offer telephone and videoconference therapy sessions using Skype. These sessions are designed for individuals who would like to take advantage of our services but for whom downtown Toronto is less accessible. Such sessions can help clients maintain momentum and continuity in their therapy.
    You must already be a Skype user and have the necessary computer based video camera to be able to utilize this service. You can download the appropriate Skype program by clicking here.


    What can I expect from a therapy session?

    At Change Clinic, the first session is an opportunity for you to inform the therapist about why you are interested in therapy, what you hope to get out of it and what will be different when you are better. It is also an opportunity to ask your therapist questions you might have about therapy or your therapist. In the process, you and your therapist begin to clarify your discomfort, the source of your discomfort, and personalized approaches to developing positive coping mechanisms to improve your day-today life and overall situation.


    Confidentiality

    At Change Clinic, Confidentiality and Privacy are protected. You will be asked to sign a ‘Statement of Confidentiality’ which protects your right to confidentiality. It also informs you up front those exceptions to confidentiality related to information regarding child abuse, harm to yourself or others, or in the face of a specific court subpoena. In these instances, otherwise confidential information is required to be provided to an appropriate authority. The instances identified in the Statement of Confidentiality are the only exceptions to the confidentiality of your information.


    Expertise & Credentials of the Therapists
    Change Clinic psychologists and therapists are highly trained, knowledgeable and experienced. They are licensed and certified to practice in Ontario. Feel free to speak to your therapist about how they have been helpful to others with similar concerns.